FAQ

We have a carefully audited and reliable supply chain in place that ensures timely delivery of high-quality materials. With our experienced production team, we proactively plan for each project to ensure on-time delivery, even in situations where customers experience unexpectedly high demand. In such cases, we work closely with our clients to prioritize their needs and expedite production to meet their deadlines. Our commitment to quality and customer service is unparalleled, and we are always willing to go the extra mile to ensure our clients are satisfied with our products and services.

At our company, we ensure that all raw materials meet the standards of Europe and America. We conduct strict quality inspections on incoming materials and implement online inspections during production to ensure consistent quality. Every finished product undergoes a 100% inspection process to minimize customer complaints. We guarantee that the quality of our bulk products is equal to or even better than that of our samples.

Before any collaboration, we always sign a non-disclosure agreement to ensure the confidentiality of our clients' designs and ideas. As a loyal partner, we have a deep understanding of patents related to pet industry products and can assist brand owners in avoiding potential legal issues. Our commitment to protecting our clients' intellectual property rights is unwavering, and we take every measure to ensure the security of their confidential information.

Our development team has over 20 years of experience in research and development and has obtained more than 30 patents. Our sales team is highly familiar with pet product design and is fluent in multiple languages, providing 7x24 hour service. We are committed to providing efficient and effective communication throughout the development process to ensure successful collaboration with our clients.

Our factory has BSCI certification and the materials we use comply with European and American standards, as evidenced by our OEKO-TEX certification. You can rest assured that we prioritize quality and compliance in our production processes.

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